Local Municipalities Are Finding Creative Ways to Collect on Unpaid Accounts

Image courtesy of khunaspix / freedigitalphotos.net

Due to decreasing federal monies allocated to cities and towns across the nation, a recent trend in the ARM industry is the acquisition of accounts from a municipality, as collection regulations allow municipalities to outsource their collections accounts.  However, the municipality is still responsible for supervising the collection process to ensure that all rules are followed and that citizens’ rights are protected in the process. 

These collections accounts can originate from multiple sources: overdue library books; court fees that are delinquent; parking tickets that have not been paid; and of course, municipal taxes that are delinquent.  In fact, most municipal accounts are based on collections of the latter category.    

There are creative ways that local municipalities can increase the effectiveness of their collections practices.  For example:

• The town of Norfolk, Virginia has recently begun garnishing residents’ state income tax returns to collect on unpaid parking tickets. 

• New Haven, Connecticut has made use of mobile infrared technology to scan license plates and check the owner’s municipal debts.  During the first six months of this creative approach, the city was able to collect $1 million dollars of money that was owed to it. 

• San Francisco, California decided to focus on corporations with a large number or drivers (for example, UPS) who owed money for parking violations.  In their collections attempts, they billed these companies monthly for infringements and booted the vehicles when the money wasn’t paid.  As a result, the city collected $1.5 million dollars in money that was owed.    

• Augusta County, Virginia hires third-part collections agencies to collect on unpaid library dues.  The result was approximately $100,000 collected—a number which represents more than half of the annual library budget for acquiring new materials. 

• Ohio’s Portage and Cuyahoga Counties use third-party collections agencies to collect on their unpaid accounts, but charge the agency fees to the debtor.  This program has also been highly successful in assisting the counties seeking to balance their operating budgets.